Terms and Conditions
RATES: Rates quoted are per room, per night based upon the room and occupancy selected (unless otherwise specified), subject to availability. Normal supplements apply for upgraded accommodation, additional guests and product addons. Rates are applicable for new bookings only. All prices shown are applicable at the time of booking, are not valid in conjunction with any other offer and are subject to change without prior notice. The full price for each reservation, with the addition of all extras incurred during your stay, is to be settled in full before departure. VAT is included at the current prevailing rate where applicable. City Tax of 5 Euros per person, per night, is not included and will be collected at the time of check-in.
BEST DIRECT BOOKINGS
PAYMENT: A valid credit or debit card is required to guarantee your booking. The valid debit or credit card must be presented at the time that you check-in at the The Yard by Aethos.
CANCELLATIONS: You can cancel or change your reservation free of charge up to 48 hours prior to your scheduled arrival date. No further charges will be made for cancellations received before 48 hours prior to your scheduled arrival date.
NO SHOWS: If you fail to check in by 12:00am or provide notice of arrival after 12am on your scheduled arrival day, we will deem you to have cancelled your booking and you will be charged 100% of the booking value.
BEST RATE BOOKINGS
PAYMENT: A credit or debit card is required to guarantee your booking. The valid debit or credit card must be presented at the time that you check-in at the The Yard by Aethos.
CANCELLATIONS: You can cancel or change your reservation free of charge up to 48 hours prior to your scheduled arrival date. No further charges will be made for cancellations received before 48 hours prior to your scheduled arrival date.
NO SHOWS: If you fail to check in by 12:00 am or provide notice of arrival after 12 am on your scheduled arrival day, we will deem you to have cancelled your booking and you will be charged 100% of the booking value.
SAVER DIRECT BOOKINGS
PAYMENT: Payment is required in full at the time of booking. Your debit or credit card will be charged the full amount accordingly.
CANCELLATION: Payments made for Saver Bookings are non-refundable in the event of a cancellation.
NO SHOWS: If you fail to check in by 12:00 am or provide notice of arrival after 12 am on your scheduled arrival day, we will deem you to have cancelled your booking and you will be charged 100% of the booking value.
SAVER BOOKINGS
PAYMENT: Payment is required in full at the time of booking. Your debit or credit card will be charged the full amount accordingly.
CANCELLATION: Payments made for Saver Bookings are non-refundable in the event of a cancellation.
NO SHOWS: If you fail to check in by 12:00 am or provide notice of arrival after 12 am on your scheduled arrival day, we will deem you to have cancelled your booking and you will be charged 100% of the booking value.
PROMOTIONAL BOOKINGS
RATES: Bookings are taken at the discretion of the individual hotel. Offers are subject to availability and change. Only a certain number of rooms are available at each hotel on selected dates. Each hotel sets aside a limited number of rooms for offers. When this allocation is reached the hotel cannot usually accept any more bookings at these prices although it may not technically be full.
Peak night supplements may apply and vary according to the day of week and the season. These rates are applicable for new bookings only. Normal supplements apply for upgraded accommodation. We reserve the right to amend offers as appropriate.
Where applicable, payment in full is required at time of booking and this is non-refundable and non-transferable. These rates cannot be used in conjunction with any other offer. Please refer to the promotional terms and conditions page for more information.
BREAKFAST: Breakfast is not included in room rates, unless specified in the rate description.. Breakfast is served a la carte and is available daily from 7:30am-11:00am.
PAYMENT: A valid credit or debit card is required to secure and make your booking. Payment in full may be required for the entire stay at the time of booking.
NO SHOWS: If you fail to check in by 12:00am or provide notice of arrival after 12am on your scheduled arrival day, we will deem you to have cancelled your booking and you will be charged 100% of the booking value.
YOUR BOOKING: When you make a reservation at Aethos Hotels, the contract for your stay is with Aethos AG, Ober Altstadt 6, 6300 Zug, Switzerland.
GUARANTEED RESERVATIONS: When you make a booking with us, your reservation is guaranteed. By this we mean that we will provide the agreed standard of accommodation that you have booked from any of the suitable rooms available at the time you check-in. Of course, you may change or cancel your reservation in accordance with these terms and conditions. In the unlikely event that we have to change or cancel your reservation, we reserve the right to do so (including, without limitation, offering the relocation of your booking to another hotel with similar standards). If this does arise you can: (a) accept the changed arrangements as notified; (b) make an alternative arrangement with us; or (c) cancel your reservation and receive a full refund of any monies paid.
RECEPTION HOURS: Reception is available 24-hours daily.
ONLINE CHECK-IN: It is highly recommended that guests check-in online, including name and ID information for persons staying in the room overnight. This will greatly improve the check-in process for the reception team and the guests.
CHECK-IN TIMES: Check-in is 3:00pm daily. Your room may be available before 3:00pm, however, this cannot be guaranteed and, if required, the hotel will arrange storage of your luggage until your room is ready and guests will receive access to the facilities.
CHECK-OUT TIMES: Check-out is by 12:00pm daily.
EARLY CHECK-IN: Subject to availability and fee.
LATE CHECK-OUT: Subject to availability and fee.
HOUSEKEEPING: Housekeeping is provided daily, unless otherwise stated in the rate description or unless the guest requests not to have housekeeping service on a particular day(s) of their stay. Linens are replaced every three days.
SMOKING POLICY: Smoking is strictly prohibited throughout all public areas and guest rooms. The use of E-Cigarettes throughout our hotels is also prohibited, in both public areas and guest bedrooms. A charge of 27,50 up to 275,00 Euros will be applied to anyone found smoking in a guest room. The only exceptions are guest suites with a private balcony or terrace.
MINIBAR: The Minibar is provided in the guest suite. The guest is requested to notify reception on a daily basis of any items they have removed from the minibar, and if the minibar needs to be replenished. Minibar items are provided as a service and are chargeable. The cost of each item is on display next to the Minibar food and wine items.
SPECIAL ARRANGEMENTS: Whilst every effort is made to fulfill your requests, unfortunately, we cannot guarantee these and failure to do so will not constitute a breach of contract.
PERSONAL INFORMATION: Aethos Hotels processes personal information collected from you for the purpose of providing the hotel and accommodation services that we have agreed with you and providing you with information about products and services we offer. We will not sell this information and will only disclose it to other companies within the Aethos Hotels group of companies and any suppliers we engage to process data on our behalf. We monitor business calls for quality control and training purposes.
CHILD POLICY: Children are classed as those between the ages of 2 years old to 12 years. Campaign and promotional inclusions may differ. Please refer to the promotional terms and conditions page for more information. Infants under 2 years old will be accommodated, where space allows, in a cot, free of charge.
PET POLICY: The Yard by Aethos allows small pets. A daily fee of 15 Euros. Advance notice is required.
PARKING: Parking is available on-request and is charged at 35 Euros per night. Cars are parked and left at the owners/guests own risk. The company does not accept responsibility for any loss or damage to cars.
RESTAURANTS AND BARS TERMS & CONDITIONS
MENUS: The menus are sourced with local producers and growers whenever possible. The menu is subject to change without notice and maybe limited based on availability.
ALLERGIES: Prior to ordering, please make the staff aware of any food allergies that may have so the kitchen is aware.
HOURS: Breakfast is served daily from 7:30am to 11:00am. Breakfast can be requested from 7:00am with notice the day prior. Lunch is available everyday from 12:00pm to 2:30pm and dinner is served from 6:00pm to 10:00pm in the restaurant every day except Sundays and everyday in the Pizzeria except Mondays.
RESERVATIONS: While reservations are not required, they are highly recommended due to limited availability during peak service hours.
COMMENTS / COMPLAINTS: In the event that you have any reason to complain or have any comments, inform the hotel in question or write to Customer Services, giving your booking reference and full details of your complaint: Customer Services, Aethos AG, Ober Altstadt 6, 6300 Zug, Switzerland.
EUROS: Prices quoted are in Euros and payments can only be made in Euros at any Aethos Hotel.
COPYRIGHT: No party is allowed to reproduce any of the contents of this website (including photographs, content and images) without the written permission of Aethos AG, Ober Altstadt 6, 6300 Zug, Switzerland